The French Poodle Vinaigrette is committed to customer satisfaction. If you are not completely satisfied with your coffee order, you may return the order for a full refund of your purchase price. The French Poodle Vinaigrette takes great pride in our craft and we truly hope that every order is to your satisfaction.
If you are not totally satisfied with your order, the following requirements must be followed for returning merchandise–
All returns must be accompanied by a receipt.
All orders must have a return authorization name/number (RA#) from The French Poodle Vinaigrette before being sent back to us. Any package without an (RA#) will not be accepted at our warehouse. Please call or email (831.624.8643 / richard@thefrenchpoodlecarmel.com) and say “I would like to return a purchase”. We will be happy to help you.
Any product returned must be in its original packaging, and contain at least eighty-five percent of its original purchase weight.
Refunds for returns received within 20 days from the purchase date will be given in the same form as the original payment type. Refunds for returns received after 20 days from the date of purchase will be for store credit redeemable on your next purchase. Your original shipping costs will not be refunded.
The French Poodle Vinaigrette is not responsible for lost or damaged returns that you send. For tracking purposes, if you are returning your order via USPS, you must purchase and include Delivery Confirmation, Signature Confirmation, and/or Return Receipt Requested for each package returned. We strongly suggest you also purchase insurance for the value of each package. If any package you send is not delivered to us for any reason, we will not be able to replace or refund your order.
Please allow approximately 10 business days for your return to be processed once it has arrived.
Thank you for your support! -The French Poodle Vinaigrette